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	<title>Chris&#039; Software &#187; Business</title>
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	<link>http://www.chrissoftware.com</link>
	<description>Business software news and reviews and desktop customisation</description>
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		<title>Service Scheduling Software</title>
		<link>http://www.chrissoftware.com/service-scheduling-software</link>
		<comments>http://www.chrissoftware.com/service-scheduling-software#comments</comments>
		<pubDate>Wed, 28 Jul 2010 02:56:58 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[field service scheduling software]]></category>
		<category><![CDATA[service call scheduling software]]></category>
		<category><![CDATA[service industry scheduling software]]></category>
		<category><![CDATA[service schedule software]]></category>
		<category><![CDATA[service scheduling software]]></category>

		<guid isPermaLink="false">http://www.chrissoftware.com/?p=316</guid>
		<description><![CDATA[<a href=http://www.chrissoftware.com/service-scheduling-software><img src=http://www.chrissoftware.com/wp-content/uploads/2010/07/puzzleinplace-287x300.jpg class=imgtfe hspace=5 align=left width=100  border=0></a>// 


Move over office workers, there is a new service scheduling software in town. This wonderful product reduces man-hours, increases workers productivity and keeps accurate up-to-the-minute records. This service schedule software will works in most industries. These are easy-to-use, create happier customers and save money.
Whatever the industry is, there is a field service scheduling software [...]]]></description>
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<p>Move over office workers, there is a new service scheduling software in town. This wonderful product reduces man-hours, increases workers productivity and keeps accurate up-to-the-minute records. This service schedule software will works in most industries. These are easy-to-use, create happier customers and save money.</p>
<p>Whatever the industry is, there is a field service scheduling software that will be available. These can be found in industry-specific magazines and on the Internet. Before one is purchased, a careful review of how the program will be used and what the program needs to do should be undertaken.</p>
<p>These software programs are made to accurately schedule, track, invoice and process the invoices for each service call. Service industry scheduling software contains dispatch boards, which schedule the requested jobs.  These boards have expandable spaces to accommodate the company’s requirements. These dispatch boards schedule work for the day, week and month.  They contain a hover view, when the mouse is placed on an entry, the entry will open and provide additional information. These job requests can be based on priority, skill level, dates and times, complete with service codes.</p>
<p>Field service software allows crews or individual service technicians to be scheduled and dispatched.  Members of crews can easily be moved from one crew to another with their payroll records updated.  Dispatch can communicate with technicians by alphanumeric or e-mail.</p>
<p>These programs can track inventory, customer history, history of customers’ equipment, map efficient driving routes and provide minute-to-minute locations of the driver. Service call scheduling software will analyze the service calls in an area, compute the best route to save time and mileage and provide driving instructions.  They can update inventory and accept credit card payments.</p>
<p>The service software will integrate with accounting software like the Quick Books and Peachtree. Information is transferred in real time regarding customers’, jobs and vendors. Many manual data entry requirements are eliminated and double invoicing is greatly reduced.  Detailed inventory can be added at multiple locations that track inventory by isle and bin number</p>
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<p><img src="http://www.chrissoftware.com/wp-content/uploads/2010/07/puzzleinplace-287x300.jpg" alt="Missing Piece" title="Missing Piece" width="287" height="300" align="right" />Inventory can be tracked by the manufacture, last purchase price, the buy/sell ratio, price information and current price information. If customers have different pricing, each individual customer can have up to three different pricing schedules. Some of these programs are very user friendly. Access to the customer records is available by technicians, customer service, or upper management.</p>
<p>Many software providers offer free trial periods. By test-driving this service industry software, the service techs can see how it will work for them. Before purchasing, a history of the Software Company and references of users in the same industry should be obtained and researched.  This will be a large investment.  If it is the right investment, it will return great rewards in time and money saved.</p>
<p>One of the most important questions to ask is about the technical support given with the product. The hours of availability and the expertise of the technicians make the difference between an easy-to-use product that is making money and a product that will cost money because of inefficient operation, hard-to-use format and operating problems.</p>
<p>Once the service call scheduling software has been purchased, implemented, and used most companies can never imagine going back to the old-fashioned do-it-by hand process they used to use. Not only is this a money-saving investment, it reduces the paper pushing staff and increases customer satisfaction. Customers and management are happy when their questions can be answered quickly, efficiently and correctly. After the initial investment, which cost less than an additional employee, the ongoing charges are inexpensive. To reap these rewards of this software, a company must research, buy, and use.</p>
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		</item>
		<item>
		<title>Warehousing Software &#8211; Streamlining Your Business</title>
		<link>http://www.chrissoftware.com/warehousing-software</link>
		<comments>http://www.chrissoftware.com/warehousing-software#comments</comments>
		<pubDate>Thu, 08 Jul 2010 13:15:08 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[warehouse inventory management software]]></category>
		<category><![CDATA[warehouse inventory software]]></category>
		<category><![CDATA[warehouse management system software]]></category>
		<category><![CDATA[warehouse software]]></category>
		<category><![CDATA[warehousing management software]]></category>
		<category><![CDATA[warehousing software]]></category>

		<guid isPermaLink="false">http://www.chrissoftware.com/?p=313</guid>
		<description><![CDATA[<a href=http://www.chrissoftware.com/warehousing-software><img src=http://www.chrissoftware.com/wp-content/uploads/2010/07/warehousing-software-300x200.jpg class=imgtfe hspace=5 align=left width=100  border=0></a>// 


In earlier times, warehousing management was a very paper-intensive which was very difficult to co-ordinate various activities happening in different parts of the warehouse. Warehousing management software is software designed specifically to handle and manage the movement and storage of materials throughout a particular warehouse. WMS helps you to incorporate with data-collection systems and [...]]]></description>
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<p>In earlier times, warehousing management was a very paper-intensive which was very difficult to co-ordinate various activities happening in different parts of the warehouse. Warehousing management software is software designed specifically to handle and manage the movement and storage of materials throughout a particular warehouse. WMS helps you to incorporate with data-collection systems and process the allied transactions; that includes shipping, receiving of inventory, shelving and picking. The system also directs and optimizes the stock put away depending on real-time information. It is especially for users who are wholesalers, distributors, online retailers, importers/exporters, and other inventory-based businesses. It is of utmost help for the warehouse managers in keeping a track of the storage and supply process. Moreover, it helps you use your available workforce to the maximum.</p>
<p>The WMS use AIDC (Auto ID Data Capture) technology to keep an eye on the flow of products. The ADIC technology includes a variety of equipments like barcode scanners, high radio frequency identification, wireless LANS, and mobile computers, etc. The main objective of WMS is to provide a set of computerized procedures to handle the returns and delivery of the stock into the warehouse. It not only makes your work easier and accurate but also faster than ever before. It is known as inventory software, as it keeps a track of all the movement of products happening in the warehouse. It was initially just a system to control the movement and storage of materials, but now it is also used for various other activities like transportation management, order management and complete accounting systems. Its setup and processing can vary from one software vendor to another, but the basic function of this software will be to determine the sequence of various activities like when and where to stock and pick, and thus help in managing large inventories and manage complex operations.</p>
<p>Least of all, a Management system should have three things, a flexible location system, built-in memory to collect data and be user friendly.</p>
<p>The most important question here is, do you really need a WMS?</p>
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<p><img src="http://www.chrissoftware.com/wp-content/uploads/2010/07/warehousing-software-300x200.jpg" alt="warehousing software" title="warehousing software" width="300" height="200" align="right" />It is not necessary that every warehouse needs a WM system. No doubt, any warehouse can benefit from the functionality of it, but then the question is, will the benefit be great enough to justify the initial and ongoing cost of the software? They are big, complex, expensive and data intensive applications. They require a lot of initial setup, system resources, as well as a lot of ongoing data management to continue to run. To cut a long story short, you will have to ‘manage’ your Warehousing Management System which means, you will have to have an entire new subdivision to manage your managing system.</p>
<p>The implementation of WMS has a lot of benefits. It will reduce your labor costs; increases accuracy, increases the ability to service the customers. Besides, labor efficiencies, and the other determining factors in deciding whether to implement a WMS, as it usually tends to be more often related with the need to do something to service your customers in a way that your current system does not support. It leaves nothing to chance or in the hands of the workers.</p>
<p>Moreover, with each addition of technology there is an additional spring of potential problems. One should not take this as a condemnation of Warehouse Management Systems. In many warehouses, this functionality depends on their ability to serve their customers and remain competitive with those in the market.  It is just important to note that every solution has its advantages and disadvantages and you can overcome it only by having a good understanding of the potential proposals that will allow you to make better decisions related to the different levels of technology that best suits the unique environment of your warehouse.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Task Scheduling Software &#8211; Schedule Your Life</title>
		<link>http://www.chrissoftware.com/task-scheduling-software</link>
		<comments>http://www.chrissoftware.com/task-scheduling-software#comments</comments>
		<pubDate>Mon, 05 Jul 2010 09:00:10 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[free task scheduling software]]></category>
		<category><![CDATA[task schedule software]]></category>
		<category><![CDATA[task scheduler software]]></category>
		<category><![CDATA[task scheduling software]]></category>

		<guid isPermaLink="false">http://www.chrissoftware.com/?p=309</guid>
		<description><![CDATA[<a href=http://www.chrissoftware.com/task-scheduling-software><img src=http://www.chrissoftware.com/wp-content/uploads/2010/07/task-scheduling-software-300x200.jpg class=imgtfe hspace=5 align=left width=100  border=0></a>// 


It has been demonstrated that people who document their day&#8217;s events and schedules tend to have workdays that are more efficient as well as more free time.  The influx of internet-ready computers in the workplace makes task scheduling very easy, and many companies may even provide the appropriate features for their employees to [...]]]></description>
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<p>It has been demonstrated that people who document their day&#8217;s events and schedules tend to have workdays that are more efficient as well as more free time.  The influx of internet-ready computers in the workplace makes task scheduling very easy, and many companies may even provide the appropriate features for their employees to take advantage of scheduling software.  If not, however, there are plenty of free <a href="http://www.chrissoftware.com/task-scheduling-software"title="" >task scheduling software </a>programs available on the Internet with easy, simple features.  Many of these programs have similar characteristics, but each brings own advantages.</p>
<p>Perhaps the most popular free software is the email application from Google.  Called &#8220;Gmail&#8221;, signing up for an account is completely free and can be registered to individuals or businesses.  Gmail provides email but also instant messaging, calendars, memos, image hosting, a document reader, and quick links to popular sites, including searches, social networking, shopping, and news.</p>
<p>Another <a href="http://www.chrissoftware.com/task-scheduling-software			 "title="" >task schedule software </a>download is called Schedule It, available for free at freedownloadscenter.com.  Schedule It is shareware and thus any payment is strictly voluntary with a suggested payment of $70.  The program is nearly seven years old but has required only a handful of updates due to the simplicity of the software.  Schedule It offers task scheduling software designed to update by day or by task, depending on whether or not the customer needs a time-based display or a list-based display.  Schedule It also offers resource-based listing tasks in case a project is linked to a budget, bank account, or other financial need, along with staff scheduling in case individual assignments are required.  Schedule It advertises itself as useful for small or large projects with few or many people in sync, tallying equipment, office space, deadlines, filtering, and email lists.</p>
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<p><img src="http://www.chrissoftware.com/wp-content/uploads/2010/07/task-scheduling-software-300x200.jpg" alt="task scheduling software" title="task scheduling software" width="300" height="200" align="right" />If a more complex <a href="http://www.chrissoftware.com/task-scheduling-software			 "title="" >task scheduler software </a>is required, often times a moderate payment is required.  One of the oldest non-shareware applications is called Time Target.  Nearly a decade old, Time Target is designed to run on nearly any Microsoft operating system, from Windows 95 and Windows 98 to Windows ME and NT.  Compatibility is key in Time Target&#8217;s programming and the software can be transferred, electronically or on hard copies, from computer to computer without hassle.  Time Target has an adjustable interface, so customers can configure the display color, pictures, email chains, and preferences to their own designs.  Capable of setting automated restarts, Time Target can network an entire business&#8217; deadlines and accomplishments and can run multiple lists in sequence.  Even time limits and log reports are available if specifics are required for the tasks.</p>
<p>Some task scheduler software applications do not run on Apple computers, yet there are plenty of companies who produce software for Apple as well as Linux and Microsoft PCs.  One of the most extensive of which is called HiTek, which offers task schedule software appropriately called Automize.  Automize runs across practically any computer&#8217;s operating system and requires little memory space.  Automize has completely graphical interface and can provide visual support for all data, running and updating thousands of tasks in sync.  Promising no prior required knowledge to run the program, Automize has easy commands for tasks, has writable scripts for updates, automated email commands, and a full list of supporting websites that run standard.  With all the features, Automize is noticeably more expensive than most file hosting programs; starting at $180, the premium program can cost as much as $250.  Both, however, come with a thirty-day trial offer so that businesses or individuals can explore the software themselves.</p>
<p>When picking a task scheduling software, decide on budget and time concerns and consider how many people will require updates on the project.  If a free program works better, simply choose from shareware websites; if not, be prepared to invest more money.</p>
]]></content:encoded>
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		<item>
		<title>The Many Benefits to Using Inventory Control Software</title>
		<link>http://www.chrissoftware.com/inventory-control-software</link>
		<comments>http://www.chrissoftware.com/inventory-control-software#comments</comments>
		<pubDate>Sat, 05 Jun 2010 14:13:55 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[control inventory software]]></category>
		<category><![CDATA[inventory control management software]]></category>
		<category><![CDATA[inventory control software]]></category>
		<category><![CDATA[inventory control system software]]></category>
		<category><![CDATA[manufacturing inventory control software]]></category>
		<category><![CDATA[small business inventory control software]]></category>
		<category><![CDATA[warehouse inventory control software]]></category>

		<guid isPermaLink="false">http://www.chrissoftware.com/?p=299</guid>
		<description><![CDATA[<a href=http://www.chrissoftware.com/inventory-control-software><img src=http://www.chrissoftware.com/wp-content/uploads/2010/06/inventory-control-software-300x226.jpg class=imgtfe hspace=5 align=left width=100  border=0></a>// 


There are many things in life that can make a day easier, such as restaurants that have food prepared for you, gas stations that have workers who pump your gas, and inventory control software. Wait, what was that last item? Yes, inventory control software, which is essentially a program that permits the use of [...]]]></description>
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<p>There are many things in life that can make a day easier, such as restaurants that have food prepared for you, gas stations that have workers who pump your gas, and <a href="http://www.chrissoftware.com/inventory-control-software"title="" >inventory control software</a>. Wait, what was that last item? Yes, inventory control software, which is essentially a program that permits the use of sales, payments, and purchases. Most inventory management software aids in creating purchase orders, invoices, payment receipts, receiving lists, and they can even print out bar-coded labels.  You can also have the program specifically configured to your warehouse, which will help to make revenue for the company. By controlling operating costs, it will give a better understanding to you of where your company currently is in comparison to others. And so, this type software may be an essential element for many companies that house employers who want to have a little less stress in their lives; because of this reason, individuals will find some benefits of using these programs below.</p>
<p>1) As humans, we have very little control over things like the economy and unpredictable market fluctuations. That does not mean that running a business has to be scary; rather it should be something enjoyable and which we look forward to engaging each day. Inventory is one thing that humans do have control over, though, so we should use this fact to our advantage.</p>
<p>2) Inventory is essentially money:  Maintaining a balance between overstocked and stocked items in business can be a very difficult and tricky process for all sorts of people. The beauty in this sort of software, though, is apparent in how well it works: it keeps track of raw materials, real time sales, and all finished goods and products, all of which are beneficial for a person who has inventory dispersed over many different locales.</p>
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<p>3) Instinctive Audits: The software you choose to purchase is powerful enough to provide real-time audits, which can be linked to systems and point of sales software; doing these procedures will further allow you to paint an up-to-the-minute and accurate picture of your stock at whatever part of the day you want, even during the night. For example, if you wake up at 3:00 A.M. and need to check something, you may utilize the software and assess whether something is up and running or not. Finally, of utmost importance is that the programs can be arranged in such a manner as to run the audits automatically, which means you do not have to scramble through instruction manuals to find out how to go about using them.</p>
<p>4) This software is very simple to use: The makers of this particular software are well aware of the fact that many people in a business will be using the software and that not everyone is technologically savvy.  They also know that many people share equal responsibility for tracking and inventory control.  Because of these circumstances, the programs are typically easy to use and teach to novices or promoted employees. For experts, though, there are parts of the software that require some pondering, and so they may enjoy the challenge of the more advanced sections of the control software.</p>
<p>5) What should stay and what should go: If your particular company deals with goods that have to get to the market as swiftly as possible, this software can aid you in helping to get the stores moving in the correct order. There will be no more money lost because the stocks were not properly rotated, nor will the distribution operation fail again because it did not see what lot needed to be sold first or used.</p>
<p>6) This software can save you a lot of money: Having employees physically watching inventory can cost a lot of money. They will have to spend time inspecting, coordinating plans with other managers, and entering lots of data. The software, though, can do all of these tasks for you!</p>
<p>Thus, inventory control software may be a safe bet for many employers.</p>
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		<title>The Best Help Desk Freeware</title>
		<link>http://www.chrissoftware.com/help-desk-freeware</link>
		<comments>http://www.chrissoftware.com/help-desk-freeware#comments</comments>
		<pubDate>Wed, 05 May 2010 08:34:20 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[freeware help desk application]]></category>
		<category><![CDATA[help desk freeware]]></category>
		<category><![CDATA[help desk software freeware]]></category>
		<category><![CDATA[web based help desk freeware]]></category>

		<guid isPermaLink="false">http://www.chrissoftware.com/?p=266</guid>
		<description><![CDATA[<a href=http://www.chrissoftware.com/help-desk-freeware><img src=http://www.chrissoftware.com/wp-content/uploads/2010/05/help-desk-freeware-300x229.jpg class=imgtfe hspace=5 align=left width=100  border=0></a>// 


There are some significant differences between the various help desk software products out there, and a wide range of prices.  Some will limit the number of people that can use the package at one time, and the options for managing tickets differes widely. This is why it&#8217;s important for you, as a business [...]]]></description>
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<p>There are some significant differences between the various help desk software products out there, and a wide range of prices.  Some will limit the number of people that can use the package at one time, and the options for managing tickets differes widely. This is why it&#8217;s important for you, as a business owner, to know exactly what you are after before shopping for the right software for your business.</p>
<p>Providing your customers with a streamlined support system is imperative in this day and age. With so much competition in the marketplace, if your customers do not feel like their questions are getting answered in a timely manner, then you may find that they will just move on, gravitating to another business that does offer the support they are after.</p>
<p>The number one rule in business has always been &#8220;the customer is always right&#8221;, so keeping your customers happy will ensure that they remain loyal to your business, and pass on that invaluable word of mouth advertising. If you want your business to last in the long term, then a robust help desk package is of the utmost importance.</p>
<p>The complexity of your business operations will be the main determining factor in which software is right for you. If all you need is the ability to manage trouble tickets efficiently, then you will find a wide variety of free packages that you can try out. If, however, you wish to incorporate project and time management, billing, and ad hoc reporting, then you may need to do a bit more digging and spend some money to get something that suits your needs.</p>
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</script><img title="help desk freeware" src="http://www.chrissoftware.com/wp-content/uploads/2010/05/help-desk-freeware-300x229.jpg" alt="help desk freeware" width="300" height="229" align="right" /> The days of desktop help desk applications is gone. It no longer makes sense, in this day and age of readily accessible, and high speed Internet, to have the added complication of having clients install software just to get help from your business.  The majority of help desk software runs directly from the browser, meaning that all your client needs is an Internet connection and a web address to get the help they need from your business.</p>
<p>Having a help desk solution running over a network via browsers has many benefits. For instance, before these packages became ported to the web, businesses had to constantly install new versions of the software as bugs were found and fixed, and as new versions of Windows came out and broke older versions. When your business has hundreds of employees, rolling out a desktop application update becomes a very costly venture. Browser based software, on the other hand, need only be updated on the server, and everyone automatically has access to the new version. The other great benefit is that it costs the amount of time you will have to spend training your employees on proper usage of the product. Most of them will already be web savvy, and these applications are no different to browsing any well built web page. Finally, having your help desk system online means that you can access it wherever you happen to be. For the business manager that has to travel a lot, this is a huge help. Instead of sitting at the airport wondering what is happening in your business, all you need to do is log on and have instant access to all customer enquiries in an instant.</p>
<p>When choosing your software, keep in mind that the needs your business has right now may be different from what is needed in a couple of years time. Businesses are constantly evolving, if they don&#8217;t they shrivel up and die, and your help desk application should be scalable to allow for these changes as they occur. The best way to ensure the right fit for your business is to get the application custom built from the ground up, but this can be a huge expense, and should only be considered after exhausting all the other options out there.</p>
<p>The best place to start researching is at the lower end of the price range, and you can&#8217;t get much lower than free. Many people, businesses in particular, will not even consider <a href="http://www.chrissoftware.com/help-desk-freeware										 "title="" >help desk freeware</a> to handle something as important as customer service. There is no doubt that there is a lot of really bad free software out there, but there are also some real gems. The list belows are free help desk software packages that are widely considered the best available.</p>
<h2>Trellis Desk</h2>
<p>Accord 5 is based in California and commenced their web application business in 2007. Although fairly young to the scene, they have created a huge gathering of loyal users, and credit a lot of their success to their own customer relations. They pride themselves on simplicity in design, and their free help desk software platform &#8211; <a href="http://www.accord5.com/trellis">Trellis Desk</a> &#8211; is a testament to that ideal. Here are some of the functions that make Trellis Desk such a popular product&#8230;<br />
<img title="help desk freeware - trellis desk" src="http://www.chrissoftware.com/wp-content/uploads/2010/05/help-desk-freeware-trellis-desk-300x187.jpg" alt="help desk freeware - trellis desk" width="300" height="187" align="right" /></p>
<ul>
<li>Create your own list of dpeartments &#8211; with no limitations</li>
<li>Create template responses that can be used in those situations where a canned response is all that is needed to satisfy the customers query</li>
<li>Set tickets to different levels of urgency, to ensure that problems get addressed in a timely manner</li>
<li>Automate the escalation of tickets based on a predertermined timeframe</li>
<li>Assign different user levels and permissions for different areas of the application</li>
<li>Assign tickets to specific staff members</li>
<li>Modify multiple tickets at once, minimizing tedious repititions</li>
<li>Create support ticket RSS feeds</li>
<li>Modify the user interface colors to better match your business</li>
<li>Rich text editing within the application</li>
<li>File attachments (eg, PDF&#8217;s, Word Documents, and spreadsheets)</li>
<li>Integration with emails, so that customers send their enquiries directly to your email address, and Trellis Desk automatically picks them up</li>
</ul>
<p>Trellis Desk has a demo that you can play around with at <a href="http://demo.accord5.com/">http://demo.accord5.com/</a>. Definitely worth giving a spin.</p>
<h2>Hesk</h2>
<p><a href="http://www.hesk.com/">Hesk</a> is another <a href="http://www.chrissoftware.com/help-desk-freeware"title="" >web based help desk freeware</a> software option that is PHP based. It&#8217;s very easy to set up a ticket support system using Hesk. The user interface is clean and easy to use, and Hesk allows you to change languages. The entire knowledge base is searchable, meaning that customers can search for previous issues that have been resolved, effectively answering their own queries and minimizing the need to lodge a support ticket. Hesk includes built in spam prevention to ensure that your website is not overrun by spammers. Submitting a ticket using Hesk is a simple process, and as soon as the ticket it replied to, the user will get an email notification letting them know.</p>
<p><img title="help desk freeware - hesk" src="http://www.chrissoftware.com/wp-content/uploads/2010/05/help-desk-freeware-hesk-300x195.jpg" alt="help desk freeware - hesk" width="300" height="195" align="left" />On the adminsitration side, each staff member is given their own unique username and password. Once logging in, they can manage support tickets relating to them, and modify certain interface options to suit their individual work flow. Canned responses are also available in Hesk, allowing staff to quickly and efficiently deal with queries that have been answered previously. Individual tickets can be assigned to categories, given different priorities, and have notes added to them. he notes are only viewable by staff. Replies to tickets can have attachments embedded into them, such as related documents and spreadsheets.</p>
<p>Once a ticket has been resolved, it can be closed by the staff member or the customer, and the customer is given an option to rate the response they were given.</p>
<p>The knowledgebase can be modified to suit your business, and assigned categories for ease of searching. There is no limit to the number of articles, categories and subcategories that can be added to the knowledgebase, and Hesk provides the ability to see which articles have been viewed the most number of times, which will help you determine areas within your business that need to be looked at. Knowledgebase articles can also have external documents attached to them, for the provision of further information on a topic.</p>
<p>Although Hesk is completely free to use, they do also offer a paid version for $39.95. The only difference between the free and the paid version is that Hesk&#8217;s self advertising links will not be shown once you have paid. The Hesk website also offers hosting of your application if it is needed, or you can download all the required files and copy it and host it on your own site. All the installation instructions you will need are included in the package.</p>
<p>A demo of Hesk in action can be found at <a href="http://www.hesk.com/demo.php">http://www.hesk.com/demo.php</a></p>
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<h2>SysAid</h2>
<p>SysAid is another industry leader in the world of free help desk applications. Freely downloadable, SysAid has a robust framework that is being used by tens of thousands of organizations around the world. This helpdesk software provides an easy way for customers to submit their service requests by simply filling out the provided online forms, which can be easily integrated directly into your website. It is completely integrated with your email, so the customer has a seamless interaction directly with your support staff, and service reuqests can be automatically routed to particular departments or staff members based on predefined parameters.</p>
<p><img src="http://www.chrissoftware.com/wp-content/uploads/2010/05/help-desk-freeware-illiant-300x212.jpg" alt="help desk freeware - illiant" title="help desk freeware - illiant" width="300" height="212" align="right" />Each support ticket can be automatically escalated using user defined rules that utilize due dates and urgency parameters. Your business can set up predefined message templates and automatic notification options to suit your businesses workflow. It also allows security levels for different user groups, allowing you to provide a more private and secure service to your customers.</p>
<p>On top of these basic help desk features, SysAid also provides direct connection with client computers for those times when your support staff need to see what is happening first hand. Most of the other free help desk applications do not offer this service, and recommend you use external tools to connect to clients computers. Having it all in the one platform makes for a much more streamlined operation.</p>
<p>SysAid also boasts extensive reporting capabilities, allowing you to easily find trouble spots and bottlenecks within your customer support service. A demo of SysAid can be run from <a href="http://www.ilient.com/demoChoose.htm">http://www.ilient.com/demoChoose.htm</a></p>
<p><strong>Open Source Help Desk Software</strong></p>
<p>Along with these freeware help desk application options, there are a large number of open source help desk platforms that have been built over the years. The best resource on the web for open source help desk applications can be found at <a href="http://www.opensourcehelpdesklist.com/">http://www.opensourcehelpdesklist.com/</a>. They have an alphabetized list of over 40 open source help desk software programs that you can choose from.  With all these free options available, it&#8217;s quite possible that your business will be able to provide your clients with the support they need without spending a dime in setup fees.</p>
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		<title>Key to a Company’s Success – An Effective Employee Management System</title>
		<link>http://www.chrissoftware.com/employee-management-system</link>
		<comments>http://www.chrissoftware.com/employee-management-system#comments</comments>
		<pubDate>Sun, 02 May 2010 14:51:06 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[employee management system]]></category>
		<category><![CDATA[employee management systems]]></category>
		<category><![CDATA[employee performance management system]]></category>
		<category><![CDATA[employee performance management systems]]></category>
		<category><![CDATA[employee time management system]]></category>
		<category><![CDATA[employee training management system]]></category>
		<category><![CDATA[substitute employee management system]]></category>

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		<description><![CDATA[<a href=http://www.chrissoftware.com/employee-management-system><img src=http://www.chrissoftware.com/wp-content/uploads/2010/05/employee-management-system-150x150.png class=imgtfe hspace=5 align=left width=100  border=0></a>// 


Every organization, irrespective of its size does have certain employees’ strength, which certainly play a crucial role to determine the level of accomplishment of that organization. The presence of an organized and efficient employee management system is a priority in business houses determined on setting up an appropriate workforce management. Most of the companies [...]]]></description>
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<p>Every organization, irrespective of its size does have certain employees’ strength, which certainly play a crucial role to determine the level of accomplishment of that organization. The presence of an organized and efficient <a href="http://www.chrissoftware.com/employee-management-system										  "title="" >employee management system </a>is a priority in business houses determined on setting up an appropriate workforce management. Most of the companies of today make use of certain software for employee management that assembles, manages as well as organizes relevant information with regard to the company employees. Certain high-end companies have customized workforce management systems to solve specific organizational problems.</p>
<p>Many people have the wrong notion that <a href="http://www.chrissoftware.com/employee-management-system										 "title="" >employee management systems </a>are only the need of the bigger companies. Nothing can be further from truth. The fact is every company with human resources (HR) issues needs a specific system for its management. Employee management software observes keeps track of the company’s workforce and manages the functioning from any location. Through this system, the firm’s future management requirements and changes in functioning may be executed for increasing output.</p>
<p>An <a href="http://www.chrissoftware.com/employee-management-system										 "title="" >employee performance management system </a>is the key to survival for any company. For an organization to be successful, it is mandatory that individuals holding influential positions take active interest in the workings of the junior workforce for determining which are the things needing change for bringing about better outcomes. With the help of effective workforce management processes, employees become aware of their respective roles, which are well-defined and expectedly, there is greater job satisfaction. Performance appraisal at the year-end becomes easier with employee monitoring, time sheet management, managing of employee database, information analysis, etc.</p>
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</script><img title="employee management system" src="http://www.chrissoftware.com/wp-content/uploads/2010/05/employee-management-system.png" alt="employee management system" width="228" height="260" align="left" /><strong>Principles related to an effective workforce performance management</strong></p>
<p>•	The system should be a reflection of a firm’s strategies and values. There must be some sort of commitment related to the process both from top managers to even lower level employees. Input has to be sought at all levels for gaining universal involvement.<br />
•	Business goals have to be connected to group as well as individual accountabilities.<br />
•	For every function as well as individual, performance measures have to be created for guaranteeing that the performance is synchronized with the organizational needs.<br />
•	An ongoing feedback has to be offered, not just at the time of yearly performance review. Communications and expectations have to be consistent and transparent at all levels.</p>
<p><strong>Advantages of reliable employee performance management systems</strong></p>
<p>•	This mode encourages constructive and open communication between employees and managers.<br />
•	One can identify strengths and individual capacities along with areas for improvement through the system.<br />
•	A documented and structured system breeds just treatment and objective assessment, thereby assisting in accomplishment of strategic objectives. An efficient employee evaluation system/software helps speed up the process related to discovery of productivity deficiencies for a company to survive in the competitive market. Extensive, jumbled up, raw data can be processed into simple and comprehensible graphs and charts for the assistance of an evaluator.<br />
•	The process is ideal for proactive, self-managing individuals. Through the organized employee management process, there is consistency achieved in setting of goals, supervising performance and even officially reviewing the performance.</p>
<p>In the long run, there is reduction in the management costs, which result in increased profit percentage as well as reduced financial burden of the company. This is a very flexible way of management and can be suitably fitted into any company’s functioning techniques. Certainly, a positive work environment can be created through installing an appropriate workforce management process. Everyday, increasing number of firms are waking up to the advantages of using the system in the workplace. Employees are also attracted to such organizations having a professional environment. You should do a comparison of the features and benefits offered by a few providers of employee performance software and settle for the one, which will fulfill your organizational needs and objectives.</p>
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		<title>Office 2003 Portable</title>
		<link>http://www.chrissoftware.com/office-2003-portable</link>
		<comments>http://www.chrissoftware.com/office-2003-portable#comments</comments>
		<pubDate>Tue, 13 Apr 2010 05:44:15 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[microsoft office 2003 portable]]></category>
		<category><![CDATA[microsoft office portable 2003]]></category>
		<category><![CDATA[ms office 2003 portable]]></category>
		<category><![CDATA[office 2003 portable]]></category>
		<category><![CDATA[office 2003 portable download]]></category>
		<category><![CDATA[office portable 2003]]></category>

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Microsoft Office 2003 is a productivity software program made up of several different desktop publishing applications. It is thought to be one of the most productive, complex MS software packages. Easy to navigate with different options depending on the user&#8217;s age or capability, it is easy to familiarize yourself with its functions in a [...]]]></description>
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<p>Microsoft Office 2003 is a productivity software program made up of several different desktop publishing applications. It is thought to be one of the most productive, complex MS software packages. Easy to navigate with different options depending on the user&#8217;s age or capability, it is easy to familiarize yourself with its functions in a relatively short time. Users and advocates of the 2003 program range from teenagers who use it for school projects to Directors of companies who find it reliable and straightforward. </p>
<p>Microsoft InfoPath and OneNote were two brand new applications featured in Office 2003 alongside Microsoft Office Access, Word, Outlook, Excel, PowerPoint and Publisher. It is the first version of MS Office to incorporate Windows XP style icons and it offers greater functionality in most areas, including Cached Exchange Mode and Kerberos authentication. A large benefit (much appreciated by Office users) is the junk mail filter advances. </p>
<p>Office 2003 is great for businesses in that it enables easy file sharing between different teams and gives greater power to the user over what is altered with advanced permission setting features. It also has enhanced security systems and IRM functions, allowing the user to determine when files or email may be printed, copied or forwarded. </p>
<p>Permission controls can be set on whole files or parts of files to stop reformatting or other editing. </p>
<p>Outlook 2003 enables users to look at several calendars next to their own for easy comparison and scheduling. Some office environments require that all workers use the same version of office and 2003 is ideal for that.</p>
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</script><img src="http://www.chrissoftware.com/wp-content/uploads/2010/04/Office-2003-portable-300x225.jpg" alt="Office 2003 portable" title="Office 2003 portable" width="300" height="225" align="right" />More recent versions of MS office 2003 include Office 2007 for Windows and Office 2008 for Mac OS X. However, neither of these can be downloaded as a portable versions like 2003 can &#8211; they are far too big. Many fans of 2003 do not like the later versions despite the fact that they have advanced features, and stick to what they know works for them. </p>
<p>Microsoft <a href="http://www.chrissoftware.com/office-2003-portable"title="" >office 2003 portable</a> is available for download from a large number of websites. Ms office 2003 portable was created for USB flash drives. Installation is not required; on a USB drive or portable hard disk, you can use it on practically every Windows PC. This means it can be used at school, college, at an Internet cafe or anywhere else you need to access it. With advances in wireless Internet technology, people want to be able to work from any location they choose. </p>
<p>It is really easy to download <a href="http://www.chrissoftware.com/office-2003-portable"title="" >office portable 2003</a>. Simply follow the instructions on the download site. Generally, you will use WinRAR to unpack the file, which will open a folder named &#8220;Office 2003 Portable&#8221;. If you have a USB storage stick, drag the 2003 folder onto the USB. To start using any of the office 2003 applications, double click on any of the .exe files within the &#8220;Office 2003 Portable&#8221; folder. </p>
<p>Some download websites will charge a fee, either a one off membership fee or a fee per download, while others are completely free (communities where users &#8220;share&#8221; software with each other at no charge). You should always have virus software active on your pc &#8211; you do not want to download corrupt files, which could potentially damage or destroy your files. There is always a risk that the download is not the product you were expecting &#8211; unfortunately this is an inevitable part of &#8220;sharing&#8221; software online and provided you have adequate anti-virus protection, the risks should be minimal. </p>
<p>Before you download any software either free or for a charge, do some research &#8211; there should be comments and reviews from other users and if these are generally positive, you should be fine to proceed.</p>
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		<title>Office Tasks: Learning How To Scan A Document</title>
		<link>http://www.chrissoftware.com/how-to-scan-a-document</link>
		<comments>http://www.chrissoftware.com/how-to-scan-a-document#comments</comments>
		<pubDate>Sat, 03 Apr 2010 06:48:24 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Tips & Tricks]]></category>
		<category><![CDATA[how do you scan a document to your computer]]></category>
		<category><![CDATA[how to scan a document]]></category>
		<category><![CDATA[how to scan a document into word]]></category>
		<category><![CDATA[how to scan a document to email]]></category>
		<category><![CDATA[how to scan a document to pdf]]></category>
		<category><![CDATA[how to scan and email a document]]></category>

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For anyone who runs a business or works in an office, understanding how to scan a document is going to be a crucial task. Scanning is one of the most commonly performed duties of any business. This is the process of taking a hard copy of an image or document and digitalizing it. You [...]]]></description>
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<p>For anyone who runs a business or works in an office, understanding <a href="http://www.chrissoftware.com/how-to-scan-a-document										 "title="" >how to scan a document </a>is going to be a crucial task. Scanning is one of the most commonly performed duties of any business. This is the process of taking a hard copy of an image or document and digitalizing it. You could take anything on a piece of paper, scan it, and end up with it on your computer. This is useful for a number of different situations. When you want to draw an image by hand and then use a photo editing tool on the computer to perfect it, scanning is a great option. Other people need to scan a document they have hand written and enter it into Microsoft Word or a similar program. Once you have scanned a document you can also choose to send it to someone else’s computer. </p>
<p>If you want to know how you scan a document to your computer, there are a couple important steps to remember. If it is a new machine then before you even attempt to get started you will need to get a few things figured out. That includes typing in image dimensions for screen display. If you plan to scan and print, you will typically need larger dimensions but for screen display you only need to worry about the pixel dimensions. This refers to how large the scale of the image or document will be on the computer screen. For the basic scanner you will enter in width, height and the resolution you want. Avoid using more than 100 dpi when setting your scanner. This will help keep things crisp and clear. </p>
<p><script type="text/javascript">// <![CDATA[
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</script><img src="http://www.chrissoftware.com/wp-content/uploads/2010/04/how-to-scan-a-document-300x292.jpg" alt="how to scan a document" title="how to scan a document" width="300" height="292" align="right" />Once you have all the settings out of the way, you can turn your focus to the actual scanning process. You simply take your document, open the top of the scanner and place the document face down on the machine. Check for marker lines, which will help you be sure that you have the document aligned properly. This will keep it from coming up crooked on the computer. It does not matter if you close the lid or keep it open when you press the start button on the machine. It is best to keep the lid closed however, to ensure that only the document directly on the machine is being scanned. By keeping the light out it helps the document to be scanned and come up most clearly.</p>
<p>It usually takes a few moments for the scanner to start up so do not be surprised if it does not begin scanning right away. It only takes a few seconds for the scanner to go over the entire document and once it is finished, you can decide what you want to do with it. Most of the newer scanners will actually send directly to Corel Draw, Photoshop or other programs if you select this before scanning. Again, it all depends on where you need to send the document to or what you want to do with it after you have scanned it.</p>
<p>To ensure you have it down pat before using it in a professional setting you may want to practice it a few times. Try it out a few times to make sure you are doing it right until you get the hang of it.</p>
<p>Learning how to scan a document is important for almost all business settings. Most people are surprised at just how easy it is once they try it out. There are also other business machines you may be interested in learning more about such as a fax or photocopy machine.</p>
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		<title>Vacation Tracking Software &#8211; Convenience And Time Saving</title>
		<link>http://www.chrissoftware.com/vacation-tracking-software</link>
		<comments>http://www.chrissoftware.com/vacation-tracking-software#comments</comments>
		<pubDate>Tue, 30 Mar 2010 06:55:22 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[employee vacation tracking software]]></category>
		<category><![CDATA[free vacation tracking software]]></category>
		<category><![CDATA[vacation software]]></category>
		<category><![CDATA[vacation tracking]]></category>
		<category><![CDATA[vacation tracking software]]></category>

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Owning or running a business and managing employees are huge responsibilities. There are so many aspects of being an employer that require your immediate attention, which is why most business owners, employers, and managers will have support staff, dedicated to human resources, in order to keep up to date on the work statuses of [...]]]></description>
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<p>Owning or running a business and managing employees are huge responsibilities. There are so many aspects of being an employer that require your immediate attention, which is why most business owners, employers, and managers will have support staff, dedicated to human resources, in order to keep up to date on the work statuses of each and every individual that is employed by the company.</p>
<p>In addition to accounting issues concerning payroll, taxes, and budgeting, there is also the issue of tracking an employee&#8217;s work history, and ensuring that they are being allotted the correct and fair amount of vacation time. Because most businesses have specific vacation policies, such as how much work needs to be completed before a vacation is granted, and allowing for vacation time rollover from one fiscal year to another, the relatively small task of assigning vacation time has the potential to become quite complicated, especially when dealing with larger numbers of employees.</p>
<p><a href="http://www.chrissoftware.com/vacation-tracking-software										 "title="" >Vacation tracking software </a>can be an excellent and extremely helpful tool for administrators or human relations workers. Not only will it facilitate adherence to, and accurate tracking of, the company&#8217;s employee vacation policies, it will also ultimately save the company money, owing to the fact that considerably less time will have to be spent ironing out the specific details of every individual employee&#8217;s earned holiday time. The following paragraphs will provide a brief overview of how this software can be advantageous to your organization.</p>
<p>There are a great many options for tracking software out there. Simply entering the keywords into any Internet search engine will produce dozens of results. Here are some of the features that you should be looking for when selecting which type of software is right for your business:</p>
<p><script type="text/javascript">// <![CDATA[
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</script><img src="http://www.chrissoftware.com/wp-content/uploads/2010/03/vacation-tracking-software-291x300.jpg" alt="vacation tracking software" title="vacation tracking software" width="291" height="300" align="right" />First, investigate how the software is implemented into any given system. Are there downloads or installations necessary? Installing or downloading a program to your office network may be an option worth considering if your employee base is relatively small, and if that same network is accessible to every individual. For more versatility however, it is advisable to look for software that is available anywhere that an internet connection can be accessed, allowing you and your employees real-time, around the clock updates on individual and company statuses.</p>
<p>It is also important to look for a system that will allow varying degrees of access to different levels of workers. For instance, the administration or human resources staff should have access to all employee statuses, and should be able to adjust policies, blackout days, and other details. Individual employees however, should only be able to access information that is relevant to their personal account, to allow for employee privacy and anonymity.</p>
<p>Next, look for a program that can be customized to suit your business&#8217; needs. For instance, if an employee is required to log a certain number of hours worked in order to earn vacation time, you should be able to implement this information into the system and have it calculate those hours automatically. Similarly, as most companies have rollover policies, where unused vacation time can be applied to future years, your software should also be able to implement those allowances as well.</p>
<p>Once you have determined the right <a href="http://www.chrissoftware.com/vacation-tracking-software										 "title="" >employee vacation tracking software </a>for your company’s needs, and implemented said software into your system, employees should be able to check their statuses without having to put in a request to human resources. They should also be able to put in requests for specific vacation dates, and see immediately whether they are available, whether they fall within a period where employees are needed at work, as implemented by the administration, or whether another employee has already reserved those days.</p>
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		<title>Where To Find The Best CRM Software Reviews</title>
		<link>http://www.chrissoftware.com/crm-software-reviews</link>
		<comments>http://www.chrissoftware.com/crm-software-reviews#comments</comments>
		<pubDate>Wed, 24 Mar 2010 12:12:21 +0000</pubDate>
		<dc:creator>Chris Neumann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[crm software review]]></category>
		<category><![CDATA[crm software reviews]]></category>
		<category><![CDATA[crm software reviews 2009]]></category>
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		<category><![CDATA[reviews of crm software]]></category>
		<category><![CDATA[web based crm software reviews]]></category>

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CRM is an abbreviation customer relationship management. This is a piece of software that is widely used by vast numbers of companies across the globe. It is set in place to control all of the firm’s transactions with their clients and potential clients. The complex technology that is behind the software allows the user [...]]]></description>
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<p>CRM is an abbreviation customer relationship management. This is a piece of software that is widely used by vast numbers of companies across the globe. It is set in place to control all of the firm’s transactions with their clients and potential clients. The complex technology that is behind the software allows the user to automate and organize all business interactions that are made with ease. This is mainly the sales that are made. It does however handle the customer service, marketing and the technical support of the business too. </p>
<p>The prime purpose of having this piece of equipment as part of your business is to constantly gain new clients, fulfill all of the needs of your existing client base, and lure lost clients back to you. Possibly the most important ability of the software is how it can help you to bring down the marketing costs and the client service costs that you have. These can be very high, and can sometimes even cause the downfall of a business. </p>
<p>If a company holds this piece of equipment and the business model that comes with it, it can transform the performance of the firm. If it is run effectively it will allow the whole business, from people to technology to work in harmony. This ensures that profit will increase and operating costs will be reduced. These are the dreams of every business owner. There are obviously many brands of CRM software; luckily, there are wide range of <a href="http://www.chrissoftware.com/crm-software-reviews			 "title="" >CRM software reviews </a>available to assist you in making the right choice. </p>
<p>When searching for the right CRM to make your business a success it is probably a good idea to make use of one of the many web based CRM software reviews. Many websites will offer you good and honest advice on the range of products out there. The 2 that consistently come up are the Microsoft Dynamics CRM and Salesforce.com. These are deemed two of the outstanding leaders in the market. </p>
<p><script type="text/javascript">// <![CDATA[
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</script><img src="http://www.chrissoftware.com/wp-content/uploads/2010/03/crm-software-reviews-300x166.jpg" alt="crm software reviews" title="crm software reviews" width="300" height="166" align="right" />One of the reasons the two are market leaders is that they basically operate under the same model. They both allow the purchaser to link all the processes of their sales. This greatly assists in the reduction of time spent by salespeople on administration. This is valuable time that could be spent selling instead. The two CRM systems are extremely easy to use too. No company wants an over complicated piece of technology that will take them months to figure out. These can easily be adapted to any sort of business, from medical to financial. The accounts of all your clients and potential clients can even be displayed on your smart-phone. This gives the user ultimate flexibility.</p>
<p>Both of these systems provide the buyer with excellent client targeting and profiling. These two elements are key in attaining new business and keeping the clients. They give higher sales yields, while reducing expenses and therefore are able to give an overall increase in profit. This essentially is what every company strives for. </p>
<p>Having read a <a href="http://www.chrissoftware.com/crm-software-reviews			 "title="" >CRM software review </a>on these two products you will see there are some differences. These differences will help you deicide which is the product for you. The Microsoft product it similar in its operational procedure to that of Microsoft outlook. If you use outlook then you will find this CRM very easy to use. If used on a smart-phone and you do not have a signal you will not be able to access your files. This means for example you could not access them via your phone on a plane. </p>
<p>With the Salesforce.com version, you can access your files at anytime. The set up is a little more difficult to master than the Microsoft version however. It is up to you to which will fit your needs the best. Either product will help your company to grow and become more profitable.</p>
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